Umbrella Connect

Services

One person
Fully yours

Every assistant works for one client only, from our managed Sri Lanka office, in a role we define with you before recruitment starts.

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An operations assistant on a video call in the managed officeAn assistant taking a customer callA video editor at a high-spec workstation
Five ways to use one person

Business, operations, customer service, property and creative support.

Work our assistants already handle

Four levels. One clear price each

Pick the level the work needs. One-off sourcing £300 and setup £500, plus VAT, apply to every role.

For everyday organisation

Core support

£5.50-£6.00 /hr + VAT

Routine administration and well-defined recurring tasks.

For operational depth

Experienced support

£6-£7 /hr + VAT

Broader responsibilities and work that needs judgement.

For specialist capability

Specialist roles

£7.50-£8.50 /hr + VAT

Video, design and technical roles that need a specific toolset.

For leadership

Senior and management

Quoted for your role

Team leads, operations and project managers, priced for your role and team.

Full-time is 176 hours a month. See full pricing and what is included

Five ways businesses use their assistant

Each role is defined around your work before we recruit. These are starting points, not fixed job descriptions.

A business assistant typing at a laptop, with a calendar and inbox open on the monitor behind

Core to experienced

Business assistant

For founders, directors and small teams whose days disappear into admin. One person keeps your inbox, diary and loose ends in order, and learns how you like things done.

What your assistant takes on

  • Inbox and diaryEmails sorted by priority, routine replies drafted, meetings booked and moved around your week
  • Meeting preparationAgendas, background notes and documents ready before you walk in, actions written up afterwards
  • Follow-ups and chasingEvery promised reply and open action tracked until it is closed
  • CRM and documentsContacts, notes and files kept current, consistently named and easy to find
  • Travel and researchTrips booked, suppliers and options compared, findings summarised on one page
  • Routine reportingA regular summary of what has moved and what still needs you

And more…

Your Monday, with a clearer startPriority emails grouped, meetings prepared and last week’s follow-ups ready for review. You decide what matters; your assistant keeps it moving.

Often suitsFounders, directors, consultants and owner-managed firms

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An operations assistant at her desk, a spreadsheet and a task list open on the screens behind her

Core to experienced

Operations support

For businesses that run on bookings, orders and suppliers, where small gaps turn into late deliveries or unhappy customers. Your assistant owns the recurring processes and flags anything unusual.

What your assistant takes on

  • Bookings and schedulingBookings confirmed, rotas and calendars kept current, changes passed to the right people
  • Supplier follow-upsQuotes requested, deliveries chased and confirmations filed
  • Orders and invoicesOrders entered, invoices matched to them and queries prepared for your approval
  • Stock and recordsStock levels logged and operational records kept accurate
  • Compliance checklistsRecurring checks completed on time and evidence filed where you can find it
  • Operational reportingA weekly view of what was done, what is late and what needs a decision

And more…

The work between the big decisionsA booking confirmed, a supplier chased, a record updated and an exception flagged with a suggested next step. Agree the workflow once, then give it a clear owner.

Often suitsHospitality, trades, logistics, e-commerce and service businesses

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An assistant on a customer call with a headset

Core to experienced

Customer service

For businesses where enquiries arrive faster than the team can answer them well. Your assistant learns your service, works to your tone and standards, and passes on only what needs your judgement.

What your assistant takes on

  • Phone, email and chatFirst-line enquiries answered in your agreed hours, using your scripts and answers
  • Booking changesAppointments moved, cancellations handled and confirmations sent
  • Follow-up callsCustomers called back when promised, and quotes or orders chased politely
  • Complaints and escalationsIssues logged with the full history and passed to you with the context you need
  • CRM notesEvery conversation recorded, so anyone can pick up where the last one ended
  • Reviews and feedbackReviews monitored, replies drafted for your approval and recurring themes reported

And more…

A clearer customer handoverAgreed questions handled, every conversation recorded and decisions passed to you with the history attached.

Often suitsClinics, agencies, online shops, property and professional services

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A property assistant with a headset reviewing a listing, floor plans pinned on the wall behind

Core to experienced

Property support

For letting agents, landlords, short-let operators and property managers. Your assistant keeps tenants, contractors and owners informed, while decisions on spend and compliance stay with you.

What your assistant takes on

  • Tenant communicationQueries answered, viewings booked and tenants updated at every step
  • Maintenance coordinationRequests logged, approved contractors contacted and quotes chased for your approval
  • Booking calendarsAvailability kept accurate, so viewings and stays never clash
  • Listing updatesPhotos, prices and descriptions kept current across your channels
  • Compliance dates and renewalsCertificates, inspections and renewals tracked, with reminders before they fall due
  • Owner reportingRegular updates for owners and landlords, with costs and open issues

And more…

A maintenance request, coordinatedThe issue logged, an approved contractor contacted, the tenant updated and the quote flagged for your approval. Spend and compliance decisions stay with you.

Often suitsLettings and estate agents, portfolio landlords, serviced accommodation and block management

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A video editor working on a colour-graded timeline

Experienced to specialist, from £7.50 an hour

Marketing & creative

For businesses with a marketing plan but not the hours to deliver it. We match a specialist to the work, such as a social media assistant, a designer or a video editor, rather than expecting one person to cover every discipline.

What your assistant takes on

  • Social content and schedulingPosts prepared from your brief and published on a steady calendar
  • Graphic designSocial graphics, adverts, presentations and print items in your brand style
  • Video editingShort and long-form edits, captions and cut-downs for each platform
  • Campaign administrationAudiences, assets and budgets set up as briefed, results tracked
  • Website updatesPages, blog posts and product details kept up to date
  • Performance reportingA monthly report on what was published and how it performed

And more…

A content plan that gets deliveredAssets prepared from your brief, approvals coordinated, posts scheduled and one clear performance report at the end of the month.

Often suitsBrands, agencies, coaches and B2B firms building a regular content habit

Higher-spec equipment may change the setup fee. We confirm it in your proposal.

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In every role

What never changes

Whatever the role, the structure around your assistant is the same. That structure is what you are paying for.

The Umbrella Connect team in the managed office in Sri Lanka

Dedicated, never shared

Your assistant works for your business only, during agreed hours.

A managed office

Equipment, a stable connection and local supervision.

Visible work

Time tracking and task visibility so you see what is done.

A UK account contact

One person for feedback, changes and performance concerns.

Tell us where work is getting stuck

Ten minutes is enough. You get the role, the level and the full cost in writing, with no obligation to go ahead.

Book a discovery call

A conversation about your business.
No obligation to go ahead.

Prefer to call? 020 8090 1411