Pricing
Pick the level, set how many assistants you need and see the monthly cost. Every figure is confirmed in writing before you commit.
176 hours of core support at £5.50 an hour + VAT.
Pricing
Choose the level the work needs, then how many assistants and how many hours. Rates apply to team members in our managed office in Sri Lanka. All prices exclude VAT.
Full-time is 176 hours a month per assistant.
Tier 1
1 year + experience
Everyday organisation. Routine administration and well-defined recurring tasks.
£5.50-£6.00per hour + VAT
£968-£1,056a month + VAT, 1 full-time assistant
Book a discovery callBest for
Most popular
Tier 2
2 years + experience
Broader responsibilities and day-to-day work that needs judgement. The level most clients start with.
£6-£7per hour + VAT
£1,056-£1,232a month + VAT, 1 full-time assistant
Book a discovery callEverything in Core, plus
Tier 3
3 years + experience
Creative and technical specialists for work that needs a trained eye or a specific toolset.
£7.50-£8.50per hour + VAT
£1,320-£1,496a month + VAT, 1 full-time assistant
Book a discovery callEverything in Experienced, plus
Tier 4
Proven team-lead experience
Senior people who run work, not only do it. Priced for your role and team.
Quotedfor your role
Custom quoteagreed for your role and team
Book a discovery callBest for
Ask for a new assistant at any time. Terms apply.
No long-term commitment. After the trial you move to a 3-month rolling contract.
Your assistant works only for you during the agreed hours.
Monthly figures are illustrations, not quotes. Full-time is 176 hours a month (8 hours a day, 22 working days) and part-time is shown at 88. Your proposal confirms the hours, rate and terms before recruitment starts.
One full-time role, four ways to fill it. The difference is not only the rate, it is everything around the person.
| Feature | Umbrella ConnectManaged office, Sri Lanka | UK employeeHired directly | FreelancerPlatform or direct | Remote-only outsourcingOffshore, home-based |
|---|---|---|---|---|
| Cost | ||||
| Monthly cost, one full-time role | £968-£1,232 + VAT | About £2,400-£3,400 | Varies by hourly rate | Varies |
| Recruitment | £300, once | Job ads, agency fees or your time | Your time, plus platform fees | Usually a placement fee |
| Workstation and equipment | In the £500 setup | You buy it | Their own | Their own, at home |
| NI, pension, holiday and sick pay | Not your cost | Your cost | Not your cost | Not your cost |
| Workplace | ||||
| Works from a managed office | Yes | Your office | Usually from home | From home |
| Supervised on site every day | Yes | By you | No | No |
| Stable connection and workstation | Yes | Yes | Depends on them | Depends on the worker |
| People | ||||
| Skills tests, CV and reference checks | Yes | If you run them | Reviews and ratings | Varies |
| You join the final interview | Yes | Yes | Yes | Not always |
| Dedicated to your business | Yes | Yes | Often juggles clients | Often shared |
| Replacement if the fit is wrong | Terms apply | Rehire from scratch | Find another | Varies |
| Management | ||||
| Trained on your processes | Yes | Yes | Rarely | Varies |
| Time tracking and task visibility | Yes | If you set it up | Varies | Varies |
| UK account contact | Yes | Not applicable | No | Rarely |
| Long-term contract | No. 3-month trial, then 3-month rolling | Employment contract and notice | No | Varies |
A general comparison of typical arrangements, not a statement about any named provider. The UK employee figure is a salary of £25,000 to £35,000 plus employer National Insurance and minimum pension at 2025/26 rates, before office, equipment, recruitment and cover. Individual freelancers and agencies vary.
Nothing here is a surprise on the first invoice. Where something depends on your role, your proposal says so before you sign.
Paid only for the hours worked.
Charged once per role, never deducted from hours.
Agreed per role before recruitment starts.
If yours is not here, ask. We would rather explain now than surprise you later.
Ask us something elseCore support suits routine, well-defined administration such as data entry, CRM updates and calendar management. Experienced support suits broader work that needs judgement, such as outbound calls, supplier contact and marketing. Specialist roles cover design, video and technical work. Senior and management roles, such as team leads and project managers, are quoted for your role. If you are unsure, we recommend a level once we have talked through the work.
Recruitment and onboarding can take up to 28 working days, depending on the role, the experience needed and candidate availability. We choose carefully rather than quickly, and give you a realistic timeline for your brief.
Two one-off fees per role: sourcing at £300 and setup at £500, both plus VAT. After that you pay for the hours worked. There is no long-term commitment: you start with a 3-month trial, then move to a 3-month rolling contract.
Dedicated. Each assistant works only with your business during the agreed hours. We do not offer shared assistants.
We align the schedule with your working hours, typically between 7am and 5pm UK time. If you need different hours, raise it in the discovery call and we will discuss what is possible.
Yes. We recruit against your brief, including the tools you use and experience in sectors such as property, e-commerce, marketing or technical support.
Time tracking and task management tools record the hours worked and what was done. You can see both, and your account contact is there for feedback.
Tell your account contact. You can ask for a replacement at any time, under the service terms set out in your proposal.
Yes. Specialist roles are £7.50 to £8.50 an hour plus VAT, senior and management roles are quoted, and roles that need higher-spec equipment may have a higher setup fee. We confirm both before you commit, never afterwards.
Our illustrations use 176 hours for full-time: 8 hours a day across 22 working days. Your actual hours are agreed in your proposal and billed against tracked time. All prices exclude VAT, which is added at the UK rate.
Ten minutes is enough. You get the role, the level and the full cost in writing, with no obligation to go ahead.
A conversation about your business.
No obligation to go ahead.